CONTACT US

We can help you with any issue

CONTACT

Office Address: Tayakadın Mahallesi Nuri Demirağ Caddesi No:64, Istanbul Airport SMARTIST Terminal Arnavutköy/Istanbul

Depot Address: Istanbul Airport SMARTIST Cargo Terminal, Goods Acceptance Gate 4-8, Tayakadın Mahallesi Nuri Demirağ Caddesi No:64 Arnavutköy/ISTANBUL

WRITE US
widectcustomer@thy.com

FREQUENTLY ASKED QUESTIONS

Is Widect a brand of Turkish Airlines?

Widect is a brand of THY Hava Kargo Taşımacılığı Anonim Şirketi, a 100% subsidiary of Turkish Airlines. It offers e-commerce logistics solution. It uses Turkish Airlines' wide flight network for the transfer of international cargo transportation services from Türkiye to the relevant country.

Which services can I utilize of Widect?

Widect is a brand of Turkish Airlines and produces e-commerce logistics solutions. For the countries we serve, you can benefit from our end to end solutions for your B2C (business to consumer) shipments. After accepting the goods from our warehouse, we provide all the services and necessary communication for the delivery of the shipment till the recipient's door.

How can I contact Widect to ship abroad?

First of all, in order to ship with us, you must have an API integration infrastructure and the package content and dimensions must comply with our transportation procedures. If your shipments meet these conditions or if you want to ship with our contracted agencies, you can contact us here.

Can I make individual shipments with Widect?

In order to make international shipments with Widect, you need to provide API integration or organize your shipment through our contracted agencies.

How can I get price information

To get an offer, you can send us your shipment profile information including monthly shipment quantity, destination country information, package content, package size and weight. In order to offer you an offer, you must have an API integration infrastructure.

How can I track a shipment?

You can track your shipments from end to end by typing your shipment tracking number on the SHIPMENT TRACKING page on our website and find out where your shipment is.

Which countries can I ship to with Widect?

You can reach the countries we serve here .

How can I contact Widect about my undelivered shipment?

To check the current status of your shipment, we recommend that you first utilize the "Shipment Tracking" page. If a shipment has exceeded the current delivery time or has been inactive for a long time, you can reach us here by typing "Shipment Tracking Number".

Does Widect offer Micro Export services?

With Widect, you can send your packages as Micro Export within Micro Export limits.

How can I get information about customs and transportation services?

You can contact us here to get information about our customs and logistics services.

How can I get information about customs and transportation services?

You can contact us here to get information about our customs and logistics services.